Refund and return policy

Back

Our policy lasts 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer refunds or exchanges.

In order to be returned, your item must be unused and in the condition you received it. It must also be in its original packaging.

The return of certain types of goods is not allowed. Perishable items such as food, flowers, newspapers or magazines cannot be returned. Also, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.

If approved, your refund is processed and your original credit card or payment method is automatically credited within a few days.

Delayed or missing refunds (if any)

If you have not yet received a refund, please check your bank account first.

Then contact your credit card company, as it may take some time for your refund to be officially posted.

Then contact your bank. The posting of a refund is often preceded by a processing time.

If you have done all of the above and still have not received your refund, please contact us at : info@immunoclip.com

Items on sale or on special offer

Only regular priced items are refundable. Unfortunately, items on sale or on special offer are not.

Exchanges

We will only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an e-mail at malanciault+immunoclip@illuxi.com and send your item to : 558 rue du Gîte, Quebec City, QC, G2J 1B5, Canada.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift certificate will be sent to you by mail.

If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order sent to them with the intention of returning it to you later, we will send the refund to them and they will know that you have returned their gift.

Shipping

To return your product, you must send it to the following postal address : 558 rue du Gîte, Québec, QC, G2J 1B5, Canada.

You are responsible for the shipping costs associated with the return of your item. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item valued over $100 we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.